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  • info@mrink.eu
  • 085-806-11-06
  • 01-5514931

FREQUENTLY ASKED QUESTIONS

PAYMENTS

We accept payment from debit or credit cards – VISA, Mastercard, Maestro, as well as payments made by PayPal, Apple Pay.

Listed currencies you can use are: Great British Pound, Euro, United States Dollar.

Unfortunetly not yet.
Yes, we do. We offer 10% student discount on all accessories in our shop.

Oh no! Please try an alternative payment method or contact us at info@mrink.eu and one of our customer service representatives will help you as soon as they can!

DELIVERY

Standard Delivery (1-2 working days)- €7.50 or free when you spend €100 or more.
Next Working Day Delivery (if ordered before 3pm Monday-Friday, please note that if you order next day delivery on a Saturday or Sunday, this will be dispatched on the Monday and arrive on the following Tuesday).
Please note: Our next working day service is available for Ireland only. The service is not available for Northern Ireland, UK, Isle of Man, Scilly Isles and Highlands and Islands. Working days do not include weekends or bank holidays.

Europe Standard Delivery (3-6 Working Days) – €20.00
Europe Tracked Delivery (4-5 Working Days) – €25.00
Rest of World Standard Delivery (5-8 Working Days) – €25.00
Rest of World Tracked Delivery (3-5 Working Days) – €35.00

*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays and tech updates) which result in a longer delivery. For changes and updates please make sure to check your tracking.

Yes, you can. Along with your order confirmation, once your order has been shipped, tracking number will be sent over to you so you can track your order.
Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for orders within Ireland, UK and other european countries.
Yes, you can have your order delivered to a PO Box Address.

ORDERS

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at info@mrink.eu.

Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) or no longer need them, you are welcome to send them back to us or visit our store for a full refund within 30 days of receipt.

Please contact us at info@mrink.eu where one of our customer service representatives will assist you further.

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

If you are in Ireland and have not received your order within the delivery time frame, please notify us by email at info@mrink.eu within 21 days of the date on which you ordered the products. After this time has elapsed, Mr. Ink reserves the right to decide whether to send our replacement item(s) for you. For international customers, please allow up to 16 working days before contacting us regarding a missing order.

If you’ve received the wrong item in your order and you’re a Irish customer, please return it as soon as you can. If you want to replace the item, please contact us at info@mrink.eu where a member of our customer service team will help you further. If you’re an international customer, please contact us at info@mrink.eu where we will be able to advise you further on the next steps.

If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us, if you haven’t received this please email us at info@mrink.eu and one of our advisors will help you further.

If you’ve purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product page. This will also be repeated at checkout. Please allow 3-5 working days for your item to arrive after this dispatch date. If 5 days has elapsed after the proposed dispatch date please contact us at info@mrink.eu.

RETURNS & REFUNDS

IRELAND RETURNS

Online returns

Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund – please note UK returns can take up to 14 days to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days. If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you.

Returning to store

If more convenient, don’t forget you can also return/exchange your item(s) to our store free of charge, just make sure you bring along your receipt to get full refund.

INTERNATIONAL RETURNS

If you’re returning item(s) to us from somewhere that isn’t in the UK, please contact us with your name and order number at info@mrink.eu where we will be able to advise you further on our international returns process.

As a business we’re constantly changing our prices due to latest trends, sales demand and other various reasons. This does unfortunately mean that if the price has changed since you’ve ordered, we are unable to refund the price difference.

Please contact us at info@mrink.eu
Postage costs will only be refunded if your product is damaged or faulty.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Mr. Ink has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care on info@mrink.eu within 30 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).
Unfortunately, we are unable to refund the difference between the original price and the sale price.
Yes, please bring it along with the receipt to our store within 30 days of receipt.

PRODUCT & STOCK

Our cases are designed as a fashion accessory and they will protect against minor bumps and scratches, unfortunately no case is indestructible and Mr, Ink does not warrant that any of our cases will protect your phone against all circumstances.

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at info@mrink.eu.

We try to only advertise products available on site at that time, however sometimes this isn’t always possible – if there is something you see advertised and it isn’t in stock yet please feel free to email us for more information! We’ll always try and help.
Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking back as the site is regularly updated. You can also sign up to receive a product notification when your fave items are available again! We will implement the option to sign up for back in stock email notifications on all of our sold out products soon.
Yes, all brand new phones comes with a 1 year warranty from the date you placed your order. Laptops 6 months and all accessories 1 month.

ACCOUNT

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you’ll need is your contact and shipping information!

Oh no! Please try resetting your password initially. If this still doesn’t work please contact us at info@mrink.eu and we’ll try and help!

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our privacy policy please see here.
If you would like all information regarding yourself removed from our Mr. Ink database, please email us at info@mrink.eu.

Click unsubscribe at the bottom of any newsletter or email your receive from us, alternatively email us at info@mrink.eu and we can remove your information from our database completely.

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