Listed currencies you can use are: Great British Pound, Euro, United States Dollar.
Oh no! Please try an alternative payment method or contact us at firstname.lastname@example.org and one of our customer service representatives will help you as soon as they can!
Standard Delivery (1-2 working days)- €7.50 or free when you spend €100 or more.
Next Working Day Delivery (if ordered before 3pm Monday-Friday, please note that if you order next day delivery on a Saturday or Sunday, this will be dispatched on the Monday and arrive on the following Tuesday).
Please note: Our next working day service is available for Ireland only. The service is not available for Northern Ireland, UK, Isle of Man, Scilly Isles and Highlands and Islands. Working days do not include weekends or bank holidays.
Europe Standard Delivery (3-6 Working Days) – €20.00
Europe Tracked Delivery (4-5 Working Days) – €25.00
Rest of World Standard Delivery (5-8 Working Days) – €25.00
Rest of World Tracked Delivery (3-5 Working Days) – €35.00
*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays and tech updates) which result in a longer delivery. For changes and updates please make sure to check your tracking.
Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at email@example.com.
Please contact us at firstname.lastname@example.org where one of our customer service representatives will assist you further.
If you are in Ireland and have not received your order within the delivery time frame, please notify us by email at email@example.com within 21 days of the date on which you ordered the products. After this time has elapsed, Mr. Ink reserves the right to decide whether to send our replacement item(s) for you. For international customers, please allow up to 16 working days before contacting us regarding a missing order.
If you’ve received the wrong item in your order and you’re a Irish customer, please return it as soon as you can. If you want to replace the item, please contact us at firstname.lastname@example.org where a member of our customer service team will help you further. If you’re an international customer, please contact us at email@example.com where we will be able to advise you further on the next steps.
If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us, if you haven’t received this please email us at firstname.lastname@example.org and one of our advisors will help you further.
If you’ve purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product page. This will also be repeated at checkout. Please allow 3-5 working days for your item to arrive after this dispatch date. If 5 days has elapsed after the proposed dispatch date please contact us at email@example.com.
Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund – please note UK returns can take up to 14 days to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days. If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you.
Returning to store
If more convenient, don’t forget you can also return/exchange your item(s) to our store free of charge, just make sure you bring along your receipt to get full refund.
If you’re returning item(s) to us from somewhere that isn’t in the UK, please contact us with your name and order number at firstname.lastname@example.org where we will be able to advise you further on our international returns process.
As a business we’re constantly changing our prices due to latest trends, sales demand and other various reasons. This does unfortunately mean that if the price has changed since you’ve ordered, we are unable to refund the price difference.
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at email@example.com.
Oh no! Please try resetting your password initially. If this still doesn’t work please contact us at firstname.lastname@example.org and we’ll try and help!
Click unsubscribe at the bottom of any newsletter or email your receive from us, alternatively email us at email@example.com and we can remove your information from our database completely.